FAQ/DELIVERY & CONTACT US

All crystallised footwear & phone cases are made to order.

Due to the pandemic each pair can take between 1-3 weeks to complete before shipping. 

All items are customised by hand. We only order from an authentic supplier such as; Nike, JD Sports, Schuh, Footasylum etc. Each crystal is individually placed by hand using very strong & durable adhesives for long lasting wear.

We offer a fast track delivery service for those orders that need to arrive faster! This entails a 1-2 working day dispatch and a courier shipment.

All UK/EU/US sizes have been accurately shown on the website, please ensure the correct size is chosen as we cannot be held responsible if size does not fit. Items are custom made to order, all sales are final and items cannot be returned, refunded or exchanged. Any problems contact us first.

RETURN POLICY: Returns accepted on non-customisable items. Due to each pair of shoes being customised for your order, we cannot accept returns unless there is a manufacturer fault or only in exceptional circumstance may an exchange be made. If you have any questions about sizing or styles, please contact us before ordering.

If a pair are required urgently for an occasion please do let us know when you place your order or contact us prior to placing your order!

 

UK DELIVERY - FREE 1st class signed for (Royal Mail). 1-2 working days to arrive. 95% arrive next working day.

EUROPE DELIVERY - £15.99 tracked & signed (Royal Mail or DPD). 3-5 working days to arrive.

REST OF WORLD DELIVERY - £19.99 tracked & signed (Royal Mail or DPD). 5-7 working days to arrive.

FREE DELIVERY ON ALL ORDERS UP TO £50

 Crystal Candy Limited 24-28 Brockenhurst Road, Ascot, Berkshire, SL5 9DL

Company number 08306866 VAT GB231549126 

Crystal Candy Limited is registered in the United Kingdom.

Contact us on social media or using the form! We will aim to respond within 24 hours.

Alternatively email us at: crystalcandyofficial@outlook.com